BRS Infotek

BRS Infotek

VIENNA Advantage Partner

BRS INFOTEK PROCESS

Welcome to BRS Infotek’s website! We are dedicated to helping businesses successfully implement and customize VIENNA Advantage ERP/CRM applications. Our comprehensive process ensures a smooth and tailored transition to optimize your company’s operations. Explore the various stages of our implementation journey below:

1.Exploration

When you first contact us, we gather information about your company and the reasons you are looking for an ERP system. By understanding your needs, we may be able to determine if Vienna Advantage is a potential solution and you can decide if you would like to explore the possibilities further.

2.Basic Demonstration

If we determine that Vienna Advantage has potential, a short demonstration of the basic system can be provided to highlight the relevant functionality. This is an opportunity for us to familiarize you with the software and for you to identify more specific questions about the functionality.

3. Proof-of-Concept Demonstration:

An example of a risk-reduction stage, a proof-of-concept demonstration can be arranged under contract. Typically, customers will have specific needs that can’t be easily met and or demonstrated with the basic application. We will work with you to determine the critical items that need to be demonstrated before you proceed further with implementation. These features will undergo rapid prototyping to provide a unique demonstration for your company. Depending on the complexity of what is desired, this can take from 1 week to 2 months to prepare. The costs can vary from a few hundred dollars to several thousand and may include the provision of a hosted platform dedicated to this demonstration. The goal is of this effort is to give you the confidence to proceed with the implementation. At this point, it is important to get the buy-in of the Offices of Principal Interest (OPS’s) and the authority (typically the CEO) to proceed.

4. Proposal:

We will work with you to generate a non-binding proposal for the expected work and the elements of this process that will be included. This proposal will outline the scope of work, the steps in the process that will be followed, and the areas of responsibility for both companies. It will also identify the riskreduction stages where we both agree on continuing with the implementation.

 

5. Planning Readiness Review:

This review is a risk-reduction step involving a review of the proposal and planning contract that will be taken on next. At this point, you should have a good idea of the impacts of the implementation of your company and the benefits that will be achieved. Following the review, you can decide to proceed with the next stage.

6. Planning Contract:

The Planning Contract focuses on detailed implementation planning. It includes exploratory investigations, mapping out current and desired processes, and conducting a Gap Analysis. We build a team of experts to deliver necessary customizations, provide training, and engage your key staff in change management activities. Cost-benefit analysis and implementation plans are developed during this stage.

 

7. Implementation Contract:

This review is a risk-reduction step involving a review of the proposal and planning contract that will be taken on next. At this point, you should have a good idea of

The Implementation Contract kicks off the main work of implementation. Our team, in collaboration with your staff, creates development and test platforms, converts and imports data, configures the system, and begins software development cycles for custom elements. Change management activities continue, preparing your organization for the new system.

the impacts of the implementation of your company and the benefits that will be achieved. Following the review, you can decide to proceed with the next stage.

8. Change Management:

With a change team in place, change management activities focus on building support and reducing resistance to the new system. Communication efforts inform and educate staff about the progress, benefits, and impact on individual jobs.

 

9. End-User Testing:

The system undergoes rigorous testing of end-to-end processes and workflows used in daily operations.

10. Management and Administrative Testing:

Management reports and back-office/administrative tasks are thoroughly tested to ensure accuracy and efficacy.

11.Final Synchronization of Data:

Data in the system is updated to a specific date, ensuring a seamless transition to full operations.

12.Go-Live Readiness Review:

This review ensures everyone is comfortable with the system’s state before proceeding with the go-live process. Outstanding issues are reviewed, go-live plans are adjusted, and the authority for the system decides to proceed.

 

13. Go Live:

The go-live process marks the switch to the new system, and active assistance and support are provided to address any issues and provide additional training during the initial period.

14. Follow-Up & Lessons Learned:

After six months or more of system usage, we hold a follow-up session to review the implementation process and identify areas for continuous improvement. Lessons learned are applied to strengthen effective processes and adjust others for improved outcomes.

 

15. Long-Term Support:

BRS Infotek offers long-term support to assist